Return & Refund Policy

Last Updated: July 2026

At Essenciago, customer satisfaction is our priority.

Returns

Due to the nature of fragrance products and hygiene standards, opened or used perfumes cannot be returned.

Returns are only accepted if:

• The product is unopened
• The product is unused
• The original packaging is intact
• The return request is made within 7 days of receiving the order

Damaged or Incorrect Orders

If you receive:

• A damaged product
• The wrong product

Please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photographs of the product and packaging

We will arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been inspected and approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Non-Refundable Items

The following items cannot be refunded:

• Opened perfumes
• Used products
• Gift cards
• Products damaged due to misuse

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.